Navigating Social Media and eCommerce

Public partners and private businesses come together to share information and best practices.

On March 16, 2020 Gov. Jay Inslee signed a proclamation temporarily restricting restaurant, entertainment, and recreational facilities.

While the retail and restaurant community has rallied – meeting customer’s needs through eCommerce and deliveries – we know more help is needed.

The EDB typically focuses on larger primary firms, but we understand that it takes the entire “pyramid” to have a healthy and thriving community.

With that in mind, the EDB has teamed up with many partners from across Pierce County to find and develop resources to help small businesses reach customers.

SiteCrafting’s Small Business Thrive Guide

Tacoma-Pierce County business SiteCrafting are problem solvers, developers, designers strategists in the web and eCommerce space.

The SiteCrafting team has created the Small Business Thrive Guide as a way to help small businesses do more than survive the current changes – but thrive. This comprehensive guide provides insight on ways to stay connected with customers, tips on how to optimize your digital presence, content creation ideas, and more!

Economic Development Board’s Social Media and Web Introduction Guide for Small Business

A collaborative effort between the EBD, Pierce County Government and the City of Tacoma to create a “beginners guide” to social media and eCommerce. We hope that this basic information will help you get started and find new ways to reach customers looking to shop locally.

Social Media and Web Introduction Guide for Small Business



We are encouraging the use of #OpenForDeliveryPC, and variations (such as #OpenForDeliveryTacoma or #OpenForDeliveryLakewood) to create a focused stream of information for those looking to shop local.

Please promote and share #OpenForDeliveryPC as much as possible to raise awareness and create a channel for our local businesses to cut through the noise and connect with patrons.

As seen in The News Tribune article (12:30pm update).

eCommerce, Giftcards and Restaurant Open Lists – tech finance company which launched a e-giftcard program for small businesses, you can sign up for the program for free here. – a place where people can support their favorite local businesses, discover who is open for delivery, and purchase gift cards for future use. Users are able to search for businesses by region and/or category and then connect with that business to buy a gift card. Hopefully, this will be a way for fellow Washingtonians to help these hard-working business owners and employees through this time. – this website is a companion to Where to Dine Pierce County, the Facebook group that is Pierce County’s most trusted source for dining information. This website has a page dedicated to listing the tracking the ongoing status of restaurants in Pierce County. – a platform that allows customers to connect with restaurants who are delivering (without using a 3rd party platform). It is free for customers to use and free for restaurants to register on the site. – a platform for buying gift cards that can be used at participating brick and mortar locations.

Tips and Best Practices for Video Meetings and Data Mapping

“Best Practices for Video Conferencing” – from Standford University IT.

Zoom Best Practices – from the Zoom help center. – open-sourced data mapping, do data mapping for free.

Using Google Maps to customize Data – From the Google Help page.